Can I get compensation for late delivery?ĭetermine whether it is due to a courier delay or other external factors that cannot be controlled.The best way to communicate shipping delays to your customers is to gather as much information as you can about the reasons for the delivery delay. In order to communicate delays to your customers in the most effective manner, imagine if it were your shipment being delayed and set the tone of your communication accordingly. We are currently investigating the situation and will get back to you as soon as we get more information.” “Dear X, please accept our apologies for this delay with your delivery.
If you need to respond to a customer about a late carrier delivery, empathy goes a long way.
Responding to customers after a late carrier delivery If you have a business that ships on a regular basis, learn the best way to communicate shipping delays to your customers and, therefore, maintain good relations with them. In the fast-paced world of logistics, shipping delays are inevitable.